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Holly Hampton

Head of User Services/User Experience Librarian
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Holly Hampton
KEL 3101
(760) 750-4382
As Head of User Services/User Experience Librarian, I am responsible for providing lead work direction and support for the User Services team as well as investigating, suggesting, and implementing User Experience (UX) best practices and theory. The University Library’s User Services unit is responsible for the facilitation and circulation of the Library’s collections and equipment; providing front-line staffing during all operating hours; listening to, understanding, and responding to the needs of Library users; maintaining and circulating faculty/course reserves; collecting fines and fees for late, lost, or damaged materials; and directing users to library and campus resources. In leading this unit, I identify and implement potential improvements to the department and the unit, identify potential or existing issues or obstacles and take the steps necessary to resolve them, take lead on high-level projects, facilitate meetings, and serve as the representation for many of the staff and faculty that are a part of the User Services unit. As the User Experience Librarian, I work to suggest ways in which the Library can develop and improve innovative, user-centered Library-wide public services, spaces, policies, and procedures. My mission in this position is to keep current with the trends and developments in the field of librarianship to find ways to connect with and hear from Library users as well as provide guidance to the User Services unit and the Library department to ensure we continue to support the scholarly endeavors of our students, faculty, and staff and ensure a positive work environment for US team members.

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