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LibAnswers/Chat Best Practices

Vacations/Absences

If you as a subject specialist are going to be out of the office for more than a day and are not monitoring LibAnswers, notify TaL about your preferences for:

  • LibAnswers re-opened tickets (user responded to your ticket).
  • If someone asks for you (as a specialist) to respond, notify TaL about your preference for response/process.