1. Login to monitor LibChat during your shift. Click here for instructions.
2. Navigate to LibAnswers, and then to the drop down menu LibChat and click on Transcripts.
3. Review Unclaimed Tickets from the Dashboard.
4. Check the Dashboard for lingering tickets that can be closed. See: Tickets That Linger
5. Before you log off:
1. Login to monitor LibChat. Click here for instructions.
2. Review Unclaimed Tickets
Make a ticket to send the question to a specific user such as subject specific librarian for the questions you cannot answer. In the example below - you may wish to also add an internal note too for example,
3. Check the Dashboard for lingering tickets that can be closed. See: Tickets That Linger
4. Before you log off:
If you are monitoring over the weekend, you do not need to turn LibChat on. Your sole duty is to check the LibAnswers Dashboard a few times during the day. If you find open tickets in the Dashboard, your options are to: