Answering Calls
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The Research Help Desk Phone number (750-4391) is used as a Teams call queue.
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The Librarian on call (physically in person at the library) logs in to their own Teams account on their own computer or the shared RHD computer at the beginning of their shift and toggles on the call queue (CQ) so they will receive calls (all TAL members will be automatically added to the CQ). See screenshot below:
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During the shift, the LOC would answer any live calls that come in and then log out of the CQ at the end of their shift so they stop receiving calls.
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The LOC will check for any new voicemails by looking in the shared Outlook group vm_Library_Research_Help. See screenshot below (all TAL members will be added and this group will automatically populate in your outlook). The LOC will respond to and then delete any new voicemails in the queue.
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User Services would call us out to the circulation desk for in-person reference requests by calling the RHD number (750-4391) - the same teams call queue the LOC is already signed in to.
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The flip phone would be retired.
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REQUIRES: New shared laptop computer for monitoring Teams CQ (Allie has already submitted this request), headsets for all TAL members.